Refund & Returns Policy
At Photoskin®, we take pride in delivering high-quality products that are safe, hygienic, and ready to use.
Due to the nature of our products, we are unable to offer refunds or exchanges for change of mind or opened items, as this is standard for skincare and personal care products.
Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order so we can resolve the issue quickly.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Contact Us
We’re here to help and will always do our best to resolve any issues fairly and promptly.
Our Commitment
Your experience matters to us. While we cannot accept returns for hygiene reasons, we are committed to ensuring you receive your order in perfect condition and that you’re supported if anything goes wrong.