Shipping and Delivery


Where do you ship to?

We offer worldwide shipping. There are, however, some instances in which we are unable to ship to you. We will get in touch with you to let you know if this is the case.

How can I track my order?

An email will be sent upon confirmation of purchase. Once your order has been processed, packed and picked up by our courier you will receive your tracking information. Your tracking information is updated as your parcel is scanned at different destinations.

What do I need to know about international shipping?

Worldwide shipping can take anywhere between 7 - 20 working days depending on your location and peak periods like Christmas etc.

Local charges (sales tax, customs duty) may apply, depending on your country, region, and local customs duties. These charges are at the customer's own expense. As duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

What do I do if I have made a mistake in the shipping details?

If you have made an error with your shipping details, please contact our customer service team immediately via email Photoskin® cannot accept responsibility for parcels that have been sent to incorrect addresses provided by customers.

How do I receive free shipping?

Orders over $50 AUD (after discount) will receive free standard shipping, Australia wide.

What happens if my parcel is lost or damaged in transit?

If a package is damaged or lost in transit, Photoskin® will send you a new one or give you a store credit to be used at anytime via our website.