Orders & Returns


Will I receive an order confirmation?

Yes, all orders will receive an email order confirmation upon purchase. You will then receive an additional email notification with your tracking details.

I didn't receive an order confirmation?

Make sure your email address is correct at check out. Please keep in mind that, depending on how you've set up your email, your order confirmation may go straight to your junk or spam folder. If you still haven't gotten a confirmation of your order, please email theteam@photoskin.com.au with your full name, order number, and correct email address.

Can I cancel my order?

Once you place your order online and click "confirm and pay," we cannot guarantee an order can be cancelled.


Do you offer a refund on purchase?

Due to the product being shipped immediately upon purchase we cannot offer a refund on change of mind.

As our products are consumable products we cannot offer a refund or exchange. 

How long does it take to process my return?

We ask customers to allow 7-14 days. Please note, during peak periods we ask customers to allow up to 20 business days for their return to be processed.